|
How do I cancel my services?
If you wish to cancel, you must send an email to support@fxtrek.com. You will receive and email confirmation within 1-business day. The subscription is month to month, with automatic renewal, requiring 3 days prior to your renewal date for cancellation. We have inserted the Payment/Cancellation Policy for your reference:
Membership FXtrek Desktop membership is a monthly subscription*, billed once a month. You are pre-billed (non-refundable) for the month of service. If you choose to cancel before the end of the month's billing, credit will not be issued. Service will remain active through the end of the pre-billed monthly period. Each billing period starts from the same day of the month that your credit card is initially charged; this is called your "renewal day." The credit card payment process is facilitated by the service of Authorize.net, and the charge is made on the first day of each billing period or renewal day. The membership will be automatically renewed each renewal day unless you notify us to cancel at least three (3) business days prior to your upcoming renewal day.
*For quarterly payment see Policy below.
Please send your cancellation request with your user name to support@FXtrek.com.
EXAMPLE:
If you paid for service on January 15th, you will automatically be billed on February 15th, and then March 15th, etc. If you choose to cancel before your next renewal date, you would need to do so via e-mail by the 12th of the month (or earlier).
NOTE: After your cancellation has been confirmed, you will still be able to use your paid service up until your renewal day.
We sincerely hope you are satisfied with our services. If for any reason you are not satisfied, please contact our customer support at support@FXtrek.com so that we can correct the problems you may have encountered right away.
Thank you for using FXtrek.com.
Quarterly Payment/Cancellation Policy
Quarterly Payment (3 months of service) is available for those users paying by wiring funds or check. The quarterly payment plan is non-refundable. At the end of the paid service (approximately 2-weeks prior to completion of the paid service), an email notification will be sent to alert the user and offer the ability to renew. If a renewal notice is not received by date of cancellation, the account will automatically be closed with the option to reinstate at a later date. Please send your renewal request with your user ID to support@fxtrek.com.
|
